Important Info & Guidelines

Group Tour Discounts

Ask about our discounted admission prices when you call to schedule your group tour.

Group tour pricing cannot be combined with other discounts or passes.

Reservations

Advance reservations for group tours consisting of 10+ visitors are required and we recommend scheduling your tour as early as possible. Reservations must be made a minimum of two (2) weeks in advance.

Deposit & Payment

A deposit of $90 is required for group tours. Deposits are due when reservations are made and will be applied to the total admission fee. The balance will be due at the time of the tour.

Tour Capacity & Duration

Due to space restrictions in the historic home, groups tours are restricted to a maximum of 50 people. Groups should expect to be divided among different guides, with 12-15 people per guide.

If necessary, we are happy to work with you to split larger groups over multiple days.

Groups of up to 25 people should plan to spend a minimum of one (1) hour touring the TR Site. Larger groups (26-50 people) should allow at least two (2) hours for the entire group to see the museum.

Visitor Count

Group leaders are asked to confirm the size of their tour group two (2) weeks before the scheduled visit.

“Day of” Delays

If your group is delayed for any reason on the day of your tour, please notify the TR Site as soon as possible by calling (716) 884-0095.

If your tour is delayed by more than 45 minutes, the TR Site reserves the right to cancel your reservation.

Cancellation & Refund Policy

If it becomes necessary to cancel your visit, please call the TR Site at (716) 884-0095 as soon as possible.

Deposits will only be refunded if the group tour leader: calls the TR Site during normal business hours (M-F, 9am-5pm EST) and cancels the tour at least two (2) business days prior to the scheduled tour date/time.

If a group tour is cancelled with less than two (2) business days’ notice, no refund will be issued.

Bus Parking

It is recommended that buses discharge passengers at 641 Delaware Avenue, in front of the TR Site. Approaching the Site from the south (while heading northbound on Delaware Avenue) will ensure that passengers can disembark safely. A paved walkway connects the street to the Visitor Center front entrance. The front entrance has three stairs, but a stair-free entrance is available to the rear of the building, accessible from a paved walkway to the left (north) side of the Visitor Center building. Buses should NEVER attempt to enter the driveway from Delaware Avenue.

Buses that approach the TR Site from Franklin Street should note that Franklin is a one-way (northbound) street. Parking lot access is between Allen and North and on the left, marked by a National Park Service sign, and located at 550 Franklin Street.  Buses can discharge passengers and park at the head of the lot, behind and parallel to the building, along the sidewalk. This will allow the group to enter on level ground with no steps to enter. However, note that bus drivers frequently report difficulty making the turn into the parking lot from Franklin Street.

Car Parking

There is free, off-street parking available behind the Site. Cars may enter the lot from Delaware Avenue, where the lot entrance is located next to the TR Site’s lawn space and marked with a sign. (There is a Bank of America ATM  located in the same driveway; you do not need to stop there.) The parking lot is also accessible from Franklin Street, which is one-way northbound.

On-street, metered parking is available on Delaware Avenue. Meters are generally in effect 8 a.m. to 5 p.m. (unless otherwise posted), Monday through Saturday.